Return Policy

At Toyase.com, we want you and your little ones to love every purchase. If something isn’t quite right, we’re here to help with a smooth and easy return process.

Eligibility for Returns

We accept returns within 30 days of delivery. To qualify, items must meet the following conditions:

- Unworn, unwashed, and in original condition

- Tags and packaging intact

- Proof of purchase (order confirmation or receipt)

Sale or promotional items may not be eligible for returns unless otherwise stated. Please check individual product pages for return eligibility.

How to Start a Return

1. Contact our customer care team via email or the contact form with your order number and reason for return.

2. We’ll provide a return authorization and shipping instructions.

3. Once we receive and inspect the item, a refund or store credit will be issued within 7-10 business days.

Refunds & Processing

Refunds will be made to the original payment method. Please allow a few business days for the amount to reflect in your account, depending on your bank or payment provider. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you need a different size or item, we recommend placing a new order and returning the original one. This ensures the item you want won’t sell out while the return is being processed.

Questions?

We’re happy to assist! Contact our customer support team if you have any questions about your return or need further assistance. Your satisfaction is our top priority at Toyase!